The User Service Center (USC) provides support and technical assistance to users of different products. The main activities carried out are: telephone assistance, incident management, resolution of technical problems, configuration assistance, monitoring and updating...

In the Network Operations Center (NOC), a team of network professionals works to ensure the efficient and secure operation of the network infrastructure, using special AI (artificial intelligence) systems. The activities carried out are varied: network monitoring,...

Euskaltel Service Provision Office Planning, monitoring and supervision of vertical HFC installations. Planning, monitoring and supervision of indoor HFC installations. Support for installers and customers in self-installation, logistic operator in customer...

Euskaltel Alarm and Fault Management Office Monitoring and activation of warnings and breakdowns. Support to technicians of customer network failures. N1 and N2 fault resolution. Escalation of network faults to N3 specialists. Management of mobile terminals failures....

Integral engineering deployment of residential network (horizontal and vertical network), industrial estates and works of opportunity. Integral engineering: Zoning data collection, permit management. Deployment planning. FO backbone projects. HFC and FTTH access...

In a business environment, networks are much more than the LANs, WANs, routers and switches that comprise them. The mission of networks is to bring agility and competitiveness to any organization. Network integration is the means to make information flow quickly and...